Disgruntled Customer says:
Barista called out mobile order. I checked the drink and was not correct. I asked the barista to remake it. She said "this is what you ordered."
I firmly reassured her that she made a mistake and that she used Vanilla Bean Powder instead of Vanilla syrup. She again looked at the label and contents and was very irritated and said "the soy causes the syrup to clump up."
She rushed away and said "Can you make sure the drink is right before you leave?" I said it is right and walked back to my seat.
Manager came out. I thought she was going to say that she spoke with the barista and created a teaching moment. She did not. Instead, she spoke to me in a demeaning manner, and said: "Now, I know that at other Starbucks, baristas are rude, but our store is different and will always happily remake your drink, no questions asked. Can you please talk to the barista and show her the respect and care she shows all our customers?"Handed me her business card and $4 gift card (which I rejected by leaving it on the table). No effort to apologize for the beverage that was made incorrectly; it was clear that she blamed me (customer) and her barista as one who could do no wrong.
Food Handling Practices. Milk + soy, almond, etc are being left out of fridge on counter for >30min. When asked about this, she seemed surprised that this was the policy, but responded: “We keep it out because of peak hours and volume. Even if “peak hours” was a valid excuse, Food Handling Practices / Starbucks Policy should always be followed. Period.
The manager’s perspective of this specific Starbucks establishment (that they can do no wrong and that it must be the customer’s fault), must be re-evaluated. I requested a service and the service was not carried out. I am dissatisfied with this experience, and I question this Starbucks teams’ ability to consistently and satisfactorily meet the needs of its community.
Thank you for your time,
Mr. Disgruntled Customer